Problem Solving Emails

It always amazes me how much class discussion can be generated with a simple activity, especially when the activity is grounded in the experience of students. Take this one, from Graves and Graves’ A Strategic Guide to Technical Communication: 

In-Class Exercise 7.3

You have to miss class to attend the funeral of an extended family member, but you have an assignment due at the beginning of that class. Write an email message to your instructor using the information in the previous section and the organization pattern outlined in Figure 7.3 to help you develop and structure your communication. Remember, you need to both identify and solve the problem that your upcoming absence will create.

The organizational pattern for problem solving emails that Graves and Graves provides is as follows:

Figure 7.3

1) Identify and describe the problem.

2) Give whatever background is necessary.

3) Describe options for solving the problem.

4) Recommend a solution and offer assistance to solve the problem.

I believe the reason that this assignment generates so much discussion in the classroom is that it is a very real and relatable situation, but I also think it presents an important intellectual challenge for students because it asks them to think, in a very concrete way, from the reader’s perspective. Students have to think of the problem from the instructor’s perspective. The student has to miss class and will not be able to turn in an assignment and will also miss the work done in the class that day. The necessary background is not about the student’s life, it’s about the work missed, how it is articulated on the syllabus. It also give the students the ability, in presenting solutions to the problem, a chance to articulate their understanding of the values of the course.



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